Frequently Asked Questions (FAQs)

Welcome to the Ir Al Sol FAQ page! We're here to answer your most common questions and provide you with all the information you need for an exceptional swimwear shopping experience.

General Questions:

Q: What is the turnaround time for custom swimwear?

• A: Custom swimsuits ship within 4 to 6 weeks. Our artisanal process ensures that every detail meets your expectations, resulting in a swimsuit that's not only unique but built to last.

Q: How long does it take to receive ready-to-wear swimwear?

• A: Ready-to-wear swimwear has a delivery time of 4-9 business days. These items are readily available and will reach you faster.

Q: When are orders processed and shipped?

• A: Orders are processed within 1-2 business days, Monday through Friday, excluding holidays. 

Q:Do you offer international shipping?

• A: Currently, we ship to addresses within the United States only. We hope to expand our shipping options in the future.

Q: Is there a shipping fee for orders?

• A: No, we offer FREE standard shipping on all orders. This ensures that you receive your swimwear without any additional shipping charges.

Q: How can I track my order?

• A: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

Returns and Exchanges:

Q: What is your return policy?

• A: Ready-to-wear swimwear can be returned for a full refund within 30 days of the delivery date. Custom and made-to-order pieces are cut for a single order, so we put them right rather than restock them: tell us within thirty days of delivery and we send you a prepaid label, with shipping covered both ways. Where the piece can be altered we alter it and send it back at no charge, one adjustment per order. Where it cannot, we refund you in full. Please choose your shapes and sizes carefully, and ask us before you order if you are unsure.

Q: Are there any specific return conditions I should be aware of?

• A: Yes, please make sure that items are in the same condition as when you received them – unwashed, unworn, with all tags (including the return tag) attached, and in their original packaging. Hygiene liners must remain intact.

Q: Can I exchange an item for a different size?

• A: We do not offer exchanges. If you wish to order an item in a different size, please place a separate order and return the unwanted item.

Q: How long does it take to process a refund?

• A: Refunds will be processed within thirty (30) calendar days of receiving the returned product at our facilities. Generally, refunds will be issued in the original method of payment.

Contact Us:

Q: How can I contact Ir Al Sol for further assistance?

• A: For any questions or concerns, please don't hesitate to reach out to our customer support team through our Contact Us page. We are here to assist you.